Things people ask us.

They never set anything up. Their tablet shows one calm home screen with a few large, easy-to-read buttons — photos, messages, music, and a calm space — and there’s a Late-stage mode that reduces it to familiar faces and calming music.

Anything that runs a modern browser — iPad, Android tablet, even an old Fire tablet. No app-store install required.

Its prompt is locked to validation-therapy principles — it never gives medical advice, corrects, or argues. Full transcripts are never stored.

Yes — a billing portal lets you cancel, change tier, update payment, and download invoices whenever you like.

The tablet keeps working offline once the data has loaded. The AI features (conversation, story mode) need a connection.

Family voice & video messages and photo voice memos are unlimited — they're your own recordings. Only the AI companion's spoken replies draw from your monthly minute allowance.