Terms of use

SeniorsLink is a companion app to support engagement and connection for seniors — from independent older adults to people living with dementia — and their families. It is not a medical device. It does not diagnose, treat, cure, or prevent any condition. It does not replace medical care, a healthcare professional, or the human company of family.

The companion is an AI. It is warm, conversational, and trained on dementia-care principles like validation therapy. It is not a person, a therapist, or a healthcare professional. It cannot give medical advice and should not be relied on for medical decisions.

If you or your loved one is in crisis, call a real human: 988 in the US (Suicide & Crisis Lifeline), 988 in Canada (Talk Suicide Canada), or 911 / your local emergency services.

The AI companion speaks with a high-quality preset voice you choose from a small menu. It never claims to be a specific family member.

Family members can record their own real voice and video messages, and voice memos on photos. By recording, you confirm the recording is your own — or made with the consent of the person recorded — and that you will not use it to harass, defraud, or impersonate anyone. We may remove content that violates these terms.

You set up SeniorsLink on behalf of a loved one. By doing so, you affirm that you are an authorized caregiver or family member and that this use is appropriate. Where the loved one has cognitive capacity to provide their own consent, you should obtain it. Where capacity is impaired, you should be acting under a legal authority such as a Power of Attorney or as next-of-kin in accordance with local law.

Don't use SeniorsLink to harass anyone, scrape data you don't own, reverse-engineer the AI, share your account credentials, or impersonate the companion in ways that mislead vulnerable people. We may suspend accounts that abuse the service.

Three paid tiers, billed through Stripe. Current prices and the monthly companion-minute allowance for each tier are shown on the pricing page and at checkout:

• Pro — the virtual companion, story mode, photo narration, and daily caregiver digests.
• Max — everything in Pro, plus a larger monthly allowance of spoken AI-companion replies and the warmest preset voices.
• Max Family — everything in Max, with the monthly allowance shared across multiple tablets for a whole household.

Monthly vs annual. Each tier offers a monthly billing cycle and an annual cycle. Annual subscribers pay once and get twelve months for the price of ten (two months free). The cadence is set at checkout and shown on every invoice.

Free trial.Pro includes a 3-day free trial — cancel before the trial ends and you're not charged. Max and Max Family bill on signup so the companion minutes are available immediately.

How to cancel. Cancel any time from Family → Billing → Manage billing. The portal opens a Stripe-hosted page where you can cancel the subscription with one click. No phone calls, no retention scripts.

What happens when you cancel.

• Monthly plans: cancellation stops the next renewal. You keep access through the end of the billing period you've already paid for. We do not refund the current month.
• Annual plans, within 30 days of signup: cancellation triggers a full pro-rata refund of unused months — no questions asked. Treat this as a cooling-off window.
• Annual plans, after 30 days: cancellation always stops the next renewal, but a pro-rata refund of the remaining unused months on the current term is only available with proof of the loved one's passing (death certificate, obituary, or funeral-home letter). We ask for this because annual plans are priced as a long-term commitment — the two months free reflect a 12-month relationship. The death-certificate exception exists so families aren't penalised by something they couldn't plan for. Email the document to hello@seniorslink.ca and we'll process the refund within 5 business days.
• For any other reason after 30 days: you can still cancel future renewals at any time, but the remaining months of the current annual term are non-refundable.
• Your photos, voice notes, and conversation summaries remain accessible for 30 days after cancellation so you can download anything you want to keep. After 30 days the data is permanently deleted unless you've told us otherwise.

Companion-minute top-up packssold through the iOS or Android app are billed by Apple or Google under their App Store terms. Refunds for in-app purchases are handled by Apple/Google, not by us — you request them through the store on the device you bought them on. Credits don't expire and don't roll back if you cancel.

If you have any trouble cancelling — email hello@seniorslink.ca and a real person will process it manually within one business day.

We donate 5% of every Pro and Max subscription to the Alzheimer Society of Canada. The donation is calculated quarterly, made directly from SeniorsLink to the charity, and we're transparent about the totals on the impact page.

SeniorsLink is provided as-is. We work hard to make it warm and safe, but we make no guarantees about uptime, AI response quality, or fitness for any particular purpose. To the extent permitted by law, our liability is limited to the fees you paid us in the last 12 months.

We may update these terms. We'll notify subscribers by email at least 30 days before any change that materially affects you. Continued use after the effective date constitutes acceptance.

These terms are governed by the laws of the Province of British Columbia, Canada. Disputes should be resolved in the courts located there. (If you are a consumer in another jurisdiction with stronger statutory protections, those still apply.)

Questions? Email hello@seniorslink.ca.